Category Archives: Landline

EarthLink Recognized with Product of the Year and Leadership Awards

Company credited with defining “New Class of Service Provider” PR Newswire

ATLANTA, Sept. 6, 2012 /PRNewswire/ — EarthLink, Inc. (NASDAQ: ELNK), a leading IT services and communications provider, today announced that TMC, a global, integrated media company, recently selected EarthLink Complete™ Hosted Voice and EarthLink Complete™ MPLS as recipients of its Communications Solutions Product of the Year Award. In addition, in July of this year TMC also selected EarthLink’s nationwide, private, blended-access MPLS network for a 2012 Next Generation Networks (NGN) Leadership Award, presented by INTERNET TELEPHONY and Next Gen Mobility magazines.

“EarthLink was chosen to receive two Product of the Year Awards for creating exceptional innovation in communications,” said Rich Tehrani, CEO, TMC. “EarthLink Complete Hosted Voice and EarthLink Complete MPLS offer proven benefits and ROI for the companies that use them. Congratulations to the entire EarthLink team. I look forward to more innovative solutions from them in the coming year.”

TMC chose the most innovative products and services brought to the market from March 2011 through March 2012 as winners of their Communications Solutions Product of the Year Award. Characteristics of award recipients include vision, leadership and thoroughness.

“The entire EarthLink team is very proud that TMC, Internet Telephony and Next Gen Mobility called attention to what we believe is a new breed of solution in the marketplace,” said Michael Toplisek, Executive Vice President of Products and Marketing. “EarthLink Complete enables us to offer any size business with a single-source, comprehensive communications solution. Coupled with our myLink™ customer control point, customers are empowered with a portal that delivers just the level of support they desire, whether it’s via phone, live chat or email. EarthLink Complete and myLink deliver convenience and freedom so our clients focus more time on their core business and less on managing their communications.”

EarthLink Complete Hosted Voice and EarthLink Complete MPLS are part of EarthLink’s Complete suite of business voice, data, and Internet solutions. EarthLink Complete integrates leading-edge hosted Voice over IP applications and private MPLS networks with equipment, mobile and security offerings to provide businesses with a fully customizable communications portfolio leveraging the company’s expansive network and state-of-the-art secure IP infrastructure.

Key EarthLink Complete differentiators include the flexibility to select a blend of access technologies for connectivity, including DSL, T1 and Ethernet, all of which provide Quality of Service (QoS). EarthLink can also customize a private multi-location network and prioritize network traffic utilizing multiple access technologies to meet a customer’s specific requirements and provide critical network performance.

EarthLink Complete Hosted Voice enables businesses to obtain a Hosted IP PBX solution without the cost of purchasing a PBX or key system. Customers can forward calls to multiple phones and use a simple web-based management tool to gain on-demand system management control and user customization. This fully scalable solution can grow as a business evolves, and helps to mitigate cost issues associated with equipment that can quickly become outdated. EarthLink’s online Hosted Voice demo is a convenient way to sample the solution’s features via any computer.

EarthLink Complete MPLS is ideal for companies that need to connect multiple locations to drive more efficient operations. EarthLink Complete MPLS service allows converged voice, video and data on one network to enable real time applications with up to six MPLS CoS levels. All EarthLink Complete MPLS networks provide an integrated router solution and basic managed service and are delivered on a blended access network, providing the ability to utilize multiple access methods on a private network with the benefits of QoS. EarthLink is the first provider to make Class of Service prioritization available over high-speed, low-cost DSL access. By filling the traditional service level and price gap between DSL and T1 connections, this breakthrough enables more businesses to step up to better application support and achieve the benefits of an MPLS network.

Winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.

About EarthLinkEarthLink, Inc. (NASDAQ: ELNK) is a leading IT services and communications provider to more than 150,000 businesses and one million consumers nationwide. EarthLink empowers customers with managed services including cloud computing, managed and private cloud, and virtualization services such as managed hosting and cloud workspace. EarthLink also offers a robust portfolio of IT security, application hosting, colocation and IT support services. The company operates an extensive network spanning 28,800 route fiber miles with 90 metro fiber rings and 4 secure data centers providing ubiquitous nationwide data and voice IP service coverage across more than 90 percent of the country. Founded in 1994, EarthLink’s award-winning reputation for outstanding service and product innovation is supported by an experienced team of professionals focused on best-in-class customer care.  For more information, visit EarthLink’s website at www.earthlink.net.

About INTERNET TELEPHONY MagazineINTERNET TELEPHONY has been an IP Communications authority since 1998. Beginning with the first issue in February of 1998, the magazine has provided unbiased views of the complicated converged communications space. For more information, visit www.itmag.com.

About TMCTMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the TMC’s CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events:  Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more For more information, visit www.tmcnet.com.

SOURCE EarthLink, Inc.

EarthLink Business Launches Cloud Workspace

Businesses Control Secure Access to Applications Anytime, Anywhere

ATLANTA, May 15, 2012 /PRNewswire/ – EarthLink, Inc. (NASDAQ:ELNK), a leading IT services and communications provider, today announced the launch of its new EarthLink Business® IT Services Cloud Workspace™. Following the April announcement of three EarthLink IT Services packages, Cloud Workspace, a hosted desktop service, is the company’s latest virtualization service. This customized environment enables customers to control business applications and data with secure access for employees from anywhere, from any device and via any high-speedInternet or private MPLS connection. Cloud Workspace also helps to significantly reduce operating costs, eliminate capital expenditures, increase employee productivity with easy application access and reduce complex security challenges. With more than 250 applications already available, plus the ability for customers to add their own custom applications, Cloud Workspace functions as a virtual office, wherever employees work.

“With our new Cloud Workspace solution, we’ve taken the complexity out of application management and end-user accessibility while maximizing business benefits of the cloud,” said Mike Fuqua, Vice President of Managed Services Product Management. “As data and applications moved out of the data center and onto local PC-based environments, complexities arose around how to protect the data, assure backups occurred, and provide end-users the flexibility and ability to move application activity between their devices. Cloud Workspace simplifies manageability, increases protection and delivers data and applications securely from the cloud, allowing users the convenience of using any device to access and run applications and data as if local to them, even while moving between devices.”

The Cloud Workspace assists in solving many common business challenges, including a myriad of security and compliance issues, plus the need to provide access to corporate resources from smartphones, tablets and other consumer-owned devices. Its primary value lies in helping to significantly reduce operating costs and eliminate capital expenditures; increase employee productivity; and eliminate complex security challenges on EarthLink’s fully-managed, centralized IT infrastructure. IT teams can avoid the headache of managing onsite servers and storage.  Centralized data storage allows businesses to breathe easier knowing that their data is not resident on local devices and is no longer as vulnerable to device theft or employee turnover.

“Organizations first may be drawn to the economics and flexibility of the cloud, but business-class solutions like Cloud Workspace also give organizations access to some surprising benefits in terms of security and resiliency,” says Amy Larsen DeCarlo, Principal Analyst-Security and Data Center Services with Current Analysis. “EarthLink is able to provide the reliable infrastructure as well as the security protections and expertise that most businesses lack and the provider can do so at an attractive price.”

Easy to install and use, Cloud Workspace offers many features to enable organizations of any size to have an IT experience previously only available to Fortune 500 companies. The customizable Cloud Workspace supports a mobile and telecommuting workforce, with secure, instant access to files, applications and email from any Internet connection or private MPLS connection; operating in a highly secure infrastructure that is SSAE 16 compliant, with process controls and infrastructure and certified security experts on the job 24×7; and business continuity, featuring fully redundant data storage and routine back-up and disaster recovery protection.

The IT Services product suite is also available for customer management via the myLinkTM customer portal using a centralized IT Services Center dashboard.

More information on EarthLink Business IT Services is available by calling 1-800-957-4872 or visiting www.earthlinkbusiness.com.

About EarthLink
EarthLink, Inc. (NASDAQ:ELNK) is a leading IT services, network and communications provider to more than 150,000 businesses and over one million consumers nationwide. EarthLink empowers customers with managed IT services including cloud computing, data centers, virtualization, security, applications and support services, in addition to nationwide data and voice IP services. The company operates an extensive network including 28,800 route fiber miles, 90 metro fiber rings and 4 secure data centers providing ubiquitous IP coverage across more than 90 percent of the country. Founded in 1994, the company’s award-winning reputation for both outstanding service and product innovation is supported by an experienced team of professionals focused on best-in-class customer care.  For more information, visit EarthLink’s website www.earthlink.net.

Cloud Workspace™ is a trademark of MRK Networks, Inc. d/b/a independenceIT®

SOURCE EarthLink

Earthlink Business Earns Two Product of the Year Awards for Innovation

ATLANTA, Feb. 29, 2012 /PRNewswire/ — EarthLink, Inc. (NASDAQ: ELNK), a leading IT services and communications provider, today announced thatTMC, a global, integrated media company, has selected EarthLink Complete™ Hosted Voice and EarthLink Complete™ SIP Trunking as recipients of its 2011 Internet Telephony Product of the Year Award for Innovation.

“I am happy to grant EarthLink two Product of the Year Awards. The editors of Internet Telephony independently verified that both EarthLink Complete Hosted Voice and EarthLink Complete SIP Trunking display quality and innovation, plus provide real solutions in the marketplace,” stated Rich Tehrani, CEO of TMC. “I would like to congratulate the entire EarthLink team for their commitment to advancing IP communication technologies.”

Launched nationwide in December of 2011, EarthLink Complete Hosted Voice and EarthLink Complete SIP Trunking are part of the new EarthLink Complete™ suite of business voice, data networking, and Internet access solutions. EarthLink Complete integrates leading-edge hosted Voice over IP applications and managed MPLS networks with equipment, mobile and security offerings to provide businesses with a fully customizable communications portfolio leveraging the company’s expansive network and state-of-the-art secure IP infrastructure.

Key EarthLink Complete differentiators include the flexibility to select a blend of access technologies for connectivity, including DSL, T1 and Ethernet, all of which provide Quality of Service (QoS). EarthLink can also customize a managed multi-location network and prioritize network traffic utilizing multiple access technologies to meet a customer’s specific requirements and provide critical application performance.

“Countless EarthLink employees worked diligently to bring these innovative products to market, and we sincerely thank Internet Telephony magazine and TMC for this recognition,” said Barbara Dondiego, EarthLink Chief Marketing Officer. “The entire EarthLink Complete suite of solutions dramatically expands our ability to offer businesses of all sizes a single-source, comprehensive solution and the scalability and features to keep pace with today’s dynamic environment. Paired with our personalized support, we believe that EarthLink Complete empowers our customers by delivering the freedom they need to focus on their core business.”

EarthLink Complete Hosted Voice enables businesses to obtain a Hosted IP PBX solution without the cost of purchasing a PBX or key system. Customers can forward calls to multiple phones and use a simple web-based management tool to gain on-demand system management control and user customization.

This fully scalable solution can grow as a business evolves, and helps to mitigate cost issues associated with equipment that might quickly become outdated. EarthLink’s online Hosted Voice demo offers the opportunity to conveniently demo and sample the solution’s features online via any computer.

EarthLink Complete SIP Trunking is ideal for businesses that want to use their existing SIP- enabled PBX equipment to take advantage of the latest Voice over IP networking technologies. EarthLink can simplify the network solution by using its data network to pass various combinations of voice and data traffic while seamlessly connecting to customer-owned Cisco, Avaya, NEC or Mitel equipment.  EarthLink’s SIP Trunking solution offers advantages for customers, as they can leverage a single connection for both voice and data while benefiting from a converged minutes plan that yields cost optimization. Because SIP Trunking can automatically connect to a secondary connection, it is a fall over option for business continuity that also provides dependable disaster recovery support.

2011 Product of the Year winners were published in the January/February 2012 issue of Internet Telephony magazine, a leader in IP communication since 1998.

About EarthLink
EarthLink, Inc. (NASDAQ: ELNK) is a leading IT services, network and communications provider to more than 150,000 businesses and over one million consumers nationwide. EarthLink empowers customers with managed IT services including cloud computing, data centers, virtualization, security, applications and support services, in addition to nationwide data and voice IP services. The company operates an extensive network including 28,000 route fiber miles, 90 metro fiber rings and 4 secure data centers providing ubiquitous IP coverage across more than 90 percent of the country. Founded in 1994, the company’s award-winning reputation for both outstanding service and product innovation is supported by an experienced team of professionals focused on best-in-class customer care.  For more information, visit EarthLink’s website www.earthlink.net.

About Internet Telephony Magazine
Internet Telephony has been an IP Communications authority since 1998. Beginning with the first issue in February of 1998, the magazine has provided unbiased views of the complicated converged communications space. For more information, visit www.itmag.com.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction SolutionsInternet TelephonyNext Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless EvolutionM2M EvolutionCloud Communications ExpoSIP Tutorial 2.0:Bringing SIP to the WebBusiness Video ExpoRegulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVxAstriConStartupCampMSPAlliance MSPWorld and more. Visit TMC Events for a complete listing or visit www.tmcnet.com.

SOURCE EarthLink, Inc.

News Provided by Acquire Media

Remember EarthLink? It’s Now in IT Services and Targeting Banks

JAN 27, 2012 10:25am ET

When was the last time you emailed somebody @earthlink.net?

Once a venerable supplier of Internet connectivity, EarthLink Inc. has reinvented itself — as a vendor for banks, among other businesses.

“EarthLink has had its ups and downs, but it is the poster boy of a company that continuously reinvents itself,” says Phil Blank, a senior analyst with Javelin Strategy and Research.

In the decade since many industry experts wrote off EarthLink as yesterday’s ISP, it has been on an acquisitive tear, buying the abilities to offer private-cloud, data co-location, server-virtualization, disaster-recovery and other services. It has also improved the capacity and scope of its voice and data offerings.

Regions Financial Corp., of Birmingham, Ala., uses EarthLink’s myLink portal, a dashboard that allows banks to view and control telecommunications applications.

“If something happens in one call center, or an [interactive voice response] goes down, I can use my Blackberry and reroute traffic in real time,” says Ann H. Sears, an IT officer for Regions telecommunications.

That process, which might have taken the better part of the day before, can now be accomplished in a matter of minutes, and Sears says there’s no need for her to be in the office to facilitate any changes.

EarthLink counts 175,000 business customers and more than 3 million consumer customers. About 10% of its Business unit’s revenue comes from banking, roughly $27 million in the third quarter, the company says. The rest comes from construction, health care, government and retail. EarthLink’s total third-quarter revenue was $357 million.

“Our strategic intent is to position EarthLink as an IT services company for businesses who see the need for IT and network security as essential to their future success,” EarthLink’s chairman and chief executive officer Rolla Huff told investors during a third-quarter earnings call with analysts in October.

EarthLink’s reinvention as a banking and business service provider had the air of inevitability, experts say.

EarthLink built its capabilities not only through acquisitions of competing ISPs like MindSpring Enterprise in 2000, but through more recent purchases of telecommunications and data networking companies.

It acquired New Edge Networks, of Vancouver, Wash., in 2006. New Edge “was a leading provider of MPLS networks, a special highly secure method of transmitting IP traffic, and something you use to build a private cloud,” which is a private group of remotely networked servers, says Vikram Desai, president of advanced services for EarthLink.

That was followed in 2010 by the acquisition of regional telecom provider ITC DeltaCom Inc., of Huntsville, Ala., and last year of One Communications, a telecom provider based in Burlington, Mass.

The last two acquisitions brought with them 150,000 new customers, including some banks.

Among EarthLink’s benefits to banks is “a nationwide platform that’s highly secure and completely private, that helps financial services … in a secure and cost-effective manner,” Desai says.

EarthLink would not reveal how many banking customers it has, but it’s most likely fewer than a couple of dozen, experts say. Besides Regions, which was a former ITC DeltaCom customer, it also counts Suntrust Banks Inc., which uses its voice and data services, an EarthLink spokeswoman says.

EarthLink can potentially develop a solid niche with smaller banks and credit unions, which are eager to reduce IT costs and which often lack internal IT departments, experts say.

A big bank, by contrast, “is unlikely to take its data centers and give them to EarthLink,” says Alan Mattei, a partner at Novantas LLC of New York.

EarthLink is also likely to be fighting the perception that it is still a consumer company that lacks the necessary depth of services businesses require.

“Often with banks who feel their information is highly secure, they don’t want to deal with a consumer company,” says Zeus Kerravala, founder and principal analyst for ZK Research LLC of Boston. (Kerravala is a paid consultant for EarthLink.)

EarthLink is also competing with more established companies in the telecommunications and data storage industries, such as AT&T Inc. and Verizon Inc., as well as Level 3 Communications Inc. and Rackspace Hosting Inc.

Earthlink’s private-cloud offering intrigues experts most. Smaller banks that may currently be using the public internet to transfer portions of their information, say for their ATM networks, can do so using a private cloud, which would give a bank more security and reliability, Desai says.

As part of the service agreement, the private cloud would also help banks with compliance, because Earthlink’s facilities are compliant with SAS 70 and PCI standards, he says.

“EarthLink has a presence nationally as well as having a robust private infrastructure to move data within their own network, so they are well poised to move into this space,” Mattei says.

Movement of internal data using a private cloud is still controversial, he says. Smaller banks would likely begin by outsourcing functions and database capabilities that are not customer centric, such as purchase and order entry systems or the help desk, Mattei says.

Representatives from Regions said that even though they use EarthLink for some services, they are hesitant to try new offerings like EarthLink’s private cloud.

“We are generally not a company that puts our resources outside of our facilities, [but] it is certainly something we will continue to consider and see if there is value there,” says John Thomas Karney, manager of telecommunications for Regions.